Where we talk about
Relive the conference experience by clicking on the image below!
Significant changes in the Travel industry are at once incredibly exciting and frightening. Technology nowadays is obliging us to be open and responsible, to stay informed and always keep learning. We follow the trends, but also lead the industry into an innovative combination of traditional solutions and new technological opportunities.
A magic combination of educated travel professionals, technologies and partnerships is crucial to perform at our best.
09:00 - 18:00
Conference seats are sold out!
Workshop enterance is free of charge
|09:00 - 10:00||60 min||Welcome drink,registration and networking|
|10:00 - 10:30||30 min||Lana Maric Stimac (Croatia Airlines) - NewGen ISS|
|10:30 - 10:40||10 min||Andelko Calusic (Travel Management Company) - A few words from hosts|
|10:40 - 11:00||20 min||Aleksandra Tomaszewska (Travelport) - The future of travel|
|11:00 - 11:40||40 min||Oleksii Smotrov (Travelport) - Big Data|
|11:40 - 12:00||20 min||Blaž Nedić - Mediation in the travel industry - winning in all your disputes|
|12:00 - 13:00||60 min||Lunch break|
|13:00 - 13:30||30 min||Oleksii Murovtsev (AerTicket)|
|13:30 - 14:00||30 min||Zdenek Komenda (Kiwi) - Kiwi.com as a trendsetter of Virtual Interlining|
|14:00 - 14:30||30 min||Coffe break|
|14:30 - 15:00||30 min||Nicole Zapp (Amadeus DE)|
|15:00 - 15:30||30 min||Boris Pirozhnikov (KupiBilet)|
|15:30 - 16:00||30 min||Peter Panayotov (SafeConnect) - "Airfare analytics"|
|16:00 - 17:00||60 min||Panel discussion - Agency Consolidation and content sharing - future of agency air travel distribution|
|09:00 - 10:00||60 min||Signing up for time slots with exhibitors|
|10:00 - 12:00||120 min||Workshop part 1 - 20 minute presentations with exhibitors|
|12:00 - 13:00||60 min||Lunch break|
|13:00 - 17:00||240 min||Workshop part 2 - 30 minute meetings with exhibitors|
9th TMC CONFERENCE
A Croatian technology company has connected several global leaders at the 9th TMC Conference "New Generation of Travel"
7th of February, 2019. will be remembered as the day Zagreb became a central place of European Travel industry.
It is of utmost importance to accept new challenges, keep questioning and testing existing business models, adapt to changes and opportunities, connect, be open and to share. Without all of these factors it would be impossible to stay and succeed in this industry.
Key representatives of global leaders (Kiwi, Amadeus, Travelport, AerTicket, Kupibilet etc) in the area of technology and travel distribution have been our guest on yesterday's conference at Travel & Technology Hub Gacka 16 in Zagreb
Emphasis was placed on solutions as a result of combining experience, tradition and new technology.
"At this TMC Conference we have gathered the most relevent experts in Travel industry. 9 speakers from 8 countries have reviewed global technological changes and advances, new models of distribution, such as VI (Virtual interlining) and NDC (New Distribution Capability). Innovationconference series give us answers to ever-accelerating changes through different perspectives of speakers from both global companies and small travel agencies, who give us their much appreciated experience, challenge us and give us examples of overcoming their biggest problems that positioned them as leaders in this segment of travel."
Anđelko Ćalušić, CEO TMC Solutions
Lana Marić-Štimac presented NewGen ISS, which represents new model of IATA accreditation of travel agencies. NewGen ISS is more than just accreditation process, it puts risks for airlines on a different level and provides new, more flexible model for agencies to enter this segment of business, depending on strategies, sales channels and other segmentation. Lana's expertise inspired us during panel where we discussed about general impact of new technologies on Travel industry from the perspective of airlines, travellers and other players in distribution of travel.
Blažo Nedić was one of the most inspiring speakers and presented mediation as an empowering tool in the travel industry but also in life generally. Blažo was a real refreshment and a surprise to conference participants, considering he is not originally from travel industry. His view on EU 261 regulative gave everyone a fresh perspective on travellers' rights and the roles airline play in that process.
Zdenek Komenda, Chief Business Development Officer in Kiwi.com, has emphasized the importance of all-inclusive offers for smart travel planning that saves time and money. A strong vision that Kiwi, as leader of virtual interlining model, has presented of developing door-to-door business strategy has thrilled the conference guests. "A large number of new online travel agencies in VI has encouraged us to keep developing that model through door-to-door strategy, connecting with companies like Uber."
Representative of the biggest European consolidator, Oleksii Murovtsev, Regional Director Central, Southern Europe and Eurasia at AERTiCKET AG, has taken the cue of connecting and partnerships to point out that companies in this industry should not be a competition, but perform a greater distribution network to improve their business'.
The importance of new technologies in Travel industry has also been pointed out by Aleksandra Tomaszewska, Senior Commercial Manager at Travelport and Oleksii Smotrov, Software Architect at Travelport.
Aleksandra and Oleksii point out that according to a study done in 25 countries, 16 000 travelers say that technologies and digitalization, such as apps and smartphones that serve as medium for the entire process of bookings and payment, are key to a greater travel experience.
Nicole Zapp, Head of Sales and Account Management Online DEATCH at Amadeus, has spoken about digital transformation in Travel industry, the way it is changing our world and travel experience through omnipresent technologies that make our travels the backbone of social interaction.
Boris Pirozhnikov, Deputy Chief Operations Officer at Kupibilet, has presented the state and specifics of Russian market and the goals of his company to increase technology testing and developing in the EU through online brands that they plan to open and cooperate with.
Peter Panayotov gave us a analytical overview and perspective behind the OTA's. Insight into Balkans routes and the offers of biggest online vendors through different distribution, such as virtual interlining was especially interesting
A significant part of our event is networking between agencies and other TMC partners. Besides the formal conference part, there will be an organized exhibitor venue on the ground floor. Our partners, such as global hotel suppliers will have a desk and an opportunity to present their products during the conference.
At the end of the presentation part, we would like to invite all the participants to join the open panel discussion witha few drinks after the conference.
Travel Management Academy represents a set of modular courses related to Air Travel and Hotel Booking, built on top of 20 years of Travel industry experience. Students attending the academy can choose between six modules where they learn how to use state of the art travel tools for issuing flight tickets and managing hotel bookings across world destinations.
GoOpti is a fast growing demand responsive transportation marketplace startup, providing innovative matching of passengers for shared and private transfers between airports and remote towns /cities.
Go Global Travel is an innovative leading hotel consolidator and a technology provider for the tourism industry. Established in 2000 in the sector, our partners benefit from over 230,000 Hotels and Apartments in more than 208 countries and 15,000 locations around the world.
Working with +20,000 client partners that continue going GLOBAL with us.
RateHawk is an innovative B2B hotel booking engine developed by the team from Emerging Travel Inc.
Online booking tool for travel professionals. Best deals for travel professionals. More than 1 000 000 properties worldwide available with NET rates and instant confirmation. 24/7 multilingual support service, local personal manager, user-friendly interface. Flexible payment terms - credit cards, bank transfer. Exclusive manual pre-check service. Different integration solution. Secure booking.
Since January 2018, Lufthansa City Center has appointed RateHawk as the preferred supplier for hotel online bookings for all offices worldwide except Germany.
Our mission is to offer users the best prices for any type of accommodation in any geography.
Advances in technology, whether they are innovative travel solutions or new mobile breakthroughs, require us to be at the forefront of travel technology trends. Providing our customers with the latest technology ensures that they are well positioned to shape the future of travel.
CEE Travel Systems is the distributor of the GDS system Travelport Galileo in 12 countries in Central and Eastern Europe and operates 7 offices across the region.
Because we work very closely with our local customers - travel agencies using Travelport Galileo - we know what they need to grow their online and offline travel business.
Our in-house team of developers thus creates solutions that help travel agencies achieve their goals.
Travelport (NYSE: TVPT) is the technology company which makes the experience of buying and managing travel continually better. It operates a travel commerce platform providing distribution, technology, payment and other solutions for the global travel and tourism industry. The company facilitates travel commerce by connecting the world’s leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel marketplace.
Travelport has a leadership position in airline merchandising, hotel content and distribution, car rental, mobile commerce and B2B payment solutions. The company also provides critical IT services to airlines, such as shopping, ticketing, departure control and other solutions. With net revenue of over $2.4 billion in 2017, Travelport is headquartered in Langley, UK, has approximately 4,000 staff and is represented in 180 countries and territories.
Aleksandra Tomaszewska - Travelport, Senior Commercial Manager
Aleksandra Tomaszewska joined Travelport 10 years ago in the role of Business Development Manager. Aleksandra then took on the role of Country Manager Travelport Poland where she was responsible for the design & execution of commercial strategy. She currently holds the position of Senior Commercial Manager and is responsible for cooperation with CEE Travel Systems, Travelport’s representative in 12 countries in Central and Eastern Europe. Aleksandra’s role also focuses on the commercial relationships with several of Travelport’s key strategic customers across the region. Aleksandra is passionate about helping customers to enhance their business performance and better enabling them to meet the challenges of the future.
Oleksii Smotrov - Travelport, Software Architect
Oleksii joined Travelport UA 11 years ago as sales manager. He has been successful in providing inspirational leadership, expert strategies, and accountability now he became a Products Director in Ukraine.
He has remarkably strong background in aviation industry. Oleksii brings his experience and best practices to Travelport from big Airline & Airports projects where he held top executive positions.
He played one of the most important role in sales and promotion of GOL IBE solution in Ukraine, Belarus & Moldova.
An enthusiastic and dynamic manager with extensive experience within IT, programming, marketing & sales areas. Strong track record of achieved goals makes him an important player within CEE team.
Oleksii's current key focus areas is a Big Data, consolidation of CEE products, strategic & IT support for developers teams who use Travelport latest technologies and solutions.
Oleksii Murovtsev - AerTicket, Regional Director Central, Southern Europe and Eurasia at AERTiCKET AG
Experienced leader with 20 years of international General Management accountability including Innovation and Business Development, Sales, Marketing, Portfolio Management and Development, Customer Delivery, Customer Support, Finance and HR. Prior to joining AERTiCKET was a Regional Director for Amadeus. A strong team builder and transformation manager in multicultural environment. Currently managing commercial activities in 35 countries of Central, Southern Europe and Eurasia as well as special projects.
Zdenek Komenda - Kiwi.com, Chief Business Development Officer in Kiwi.com
Zdenek is the Chief Business Development Officer (CBDO) at Kiwi.com, a position he has held since January 2017.
His experience includes completing exchange programs in Finland, France and Russia as part of both his Bachelor’s and Master’s studies, and working as part of large corporations such as L'Oréal, Nintendo and Amazon. In 2014, Zdenek joined a travel startup called Clickbus as a Business Development Lead and was tasked with executing the expansion of a bus metasearch in the Czech Republic and Slovakia.
In August 2014, Zdenek was asked to join Kiwi.com, then known as Skypicker, and went on to help build the company from scratch. He started as the first business developer in the company and drove the B2B2C expansion, signing the top 20 metasearches including Skyscanner, Kayak or TripAdvisor. Currently, Zdenek manages a team of 40 professionals, pushing Kiwi.com and its Virtual Interlining technology through the travel industry.
Boris Pirozhnikov - Kupibilet.ru, Deputy Chief Operations Officer
Working from offices in St Petersburg and Amsterdam for the largest online travel agency in Russia and one of the top 20 in Europe for airline tickets with AUM of US$ 300M and turnover of US$ 80M.
Mrs. Lana Marić Štimac - Croatia Airlines, IATA Affairs and Training Coordinator
Lana Marić-Štimac, IATA Affairs & Training Coordinator, has been with Croatia Airlines since 1992. During this period she is activlely involved into agency accreditation and risk management activities in Croatia and neighbouring BSP markets.
She has gained broad experience in various fields of airline operations and is focused on regulatory aspects of airlines' relationship with IATA travel agents. She is accredited representative of Croatia Airlines at the Passenger Agency Conference (PACONF) and Passenger Agency Steering Group (PSG), making recommendations on policy matters and business practices under the jurisdiction of the Conference.
She is Chairman of IATA LCAG for Croatia and Western Balkans, Association of airlines participating in the BSP and coordinating the local BSP operations, and of IATA APJC for Croatia and Western Balkans, joint consultative airline and agency forum that reports directly to the PACONF addressing all aspects of the Passenger Agency Programme.
Blažo Nedić - Serbian National Association of Mediators, President
Blažo Nedić, Blažo Nedić is internationally accredited independent mediator, trainer, consultant and attorney based in Belgrade, with over 25 years of practice in Serbia, Europe, and the USA. He is the President of the Serbian National Association of Mediators (NUMS) and one of the World Bank’s 30 Regional Mediators, where he serves as a mediator, facilitator and conflict competency trainer for the World Bank Europe and Central Asia regions.
As a mediator he is certified by the ABA Dispute Resolution Section, ADR Group UK, and JAMS International. In Serbia he is licensed for mediation and accredited to conduct mediation training by the Ministry of Justice, and is listed by the Serbian Chamber of Commerce and the Commissioner for Anti-Discrimination. He mediated several hundred commercial, workplace, property and discrimination cases, including 40 cases in the Los Angeles County Superior Court. As a mediation specialist he assisted Baker Hughes - GE global litigation department in resolving complex international commercial disputes. Currently he serves as the Key Expert for Mediation and ADR at the EU project Support to the Supreme Court of Cassation in Serbia.
In 2012, he was a recipient of the JAMS Foundation Weinstein International Mediation Fellowship. In 2017 and 2019, Blazo was selected to serve as a judge at the ICC Mediation Competition in Paris, France. In 2015, he co-founded ADR Partners, a Serbia-based company providing mediation, negotiation and ADR services. He holds a BA degree in Law from the University of Belgrade, Postgraduate Diploma in International and Comparative Business Law from the Metropolitan University London, and LL.M. in Dispute Resolution Degree from the Pepperdine University School of Law in Malibu, California.
Peter Panayotov - SafeConnect, Founder
Peter has over 15 years of experience at various commercial roles in the travel technology sector with passion for innovations. He is the founder of SafeConnect, focused on delivering technology and consulting projects in the area of virtual interlining, connecting flights risk management and data analytics. SafeConnect has engaged in projects with high-profile stakeholders including OTAs and insurance companies.
Nicole Zapp - Head of Sales and Account Management Online DEATCH
Before joining Amadeus in 1999, Nicole started her career as a Travel Agent in Düsseldorf. In Amadeus, she began as a System Consultant and took over commercial responsibilities for the Amadeus e-Commerce business in Germany. She is currently managing the Account Management Team for Online Customers in Germany, Austria and Switzerland including the Traveltainment Portfolio for Leisure Package OTAs. Nicole is an Innovator creating new Solutions for the OTAs establishing long-term business relationships and securing sustainable growth. Networking and connecting people is her passion.
Anđelko Ćalušić - TMC Solutions, CEO
Anđelko Ćalušić is the founder of Ulix travel agency. Responding to the needs of the market, he founded the Travel Management Company. TMC is the only regional of technological solutions and consulting services in the travel industry, as well as a high level of service and support. Travel Management in the true sense of the word through more than 15 years of experience. Through this company, Anđelko joined his two passions: the travel industry and technology development.
Tina Lee Odinsky-Zec, PhD - Zagreb School of Economics and Management, director of the Innovation and Entrepreneurship Center
Tina Lee Odinsky-Zec, PhD. is the director of the Innovation and Entrepreneurship Center at Zagreb School of Economics and Management. She has over 20 years experience in higher education, project management and program design. She is an active mentor in the start up scene in Croatia. She started out in the hospitality and service management field and has since speciailized in entrepreneurship and creativity. She will create some sketch notes also known as visual harvesting transforming information she gathers from presentations and conversations with attendees into visual soundbites of the gathering.
Who we are and what we represent?
“TMC is primarily a Travel Technology and Travel Management Company. Further on/Additionally/Secondly/Also/Besides that/ Thanks to Travel Management and technologies, we are a progressive consolidator of travel revenues via network of independent small and medium-sized travel agencies and other travel industry partners (airports, airlines, corporates, social media fan groups and other….). Last 20 years, our main area of expertise has been built around air and hotel distribution chain (GDS’s, hotel suppliers, airlines, agencies). We provide travel technologies, we advise, we support and manage for you and with you, depending on your priorities and resources. Our main strength is represented by reliable, travel industry and technology oriented progressive partners(*all world leading airlines, all GDSs, travel tech companies). TMC can be found in the core of many successful online and offline travel brands in this region and abroad.
How we do it?
TMC Core is a travel technology platform, Software-as-a-Service, representing state of the Travel art tools, services and knowledge base at one place. Its modularity makes TMC Core applicable to any business model and provides any client with custom solutions and support. In the heart of the Core system is “George” - Corporate booking tool with strong human touch, developed in cooperation with one of our technology partners Ypsilon. Use George as a booking tool for network of your corporate clients. George is equipped with great features empowered with analytics, pre- and post-booking processes, travel data filters and many other until now unimaginable customisable options. George represents a fast and secure way for any user to search, book, compare travel and control their issued air tickets, offers and bookings.
What is our goal?
We see ourselves as enablers of the travel industry, opened to custom and developed solutions - both by being a partner of travel agencies, a distribution channel for our suppliers and a support for all of our partners.”
You can find all presentations that were used during the conference on following links:
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